Privacy Policy

1. Who Operates SolaKind

SolaKind is an independently operated digital shop. For privacy questions or requests, email [email protected]. Include the email associated with your account if your request concerns account data. You can also use the feedback form at the bottom of the homepage. Do not include your password or full payment details.

2. Information We Handle

• Account details: email address and account authentication data; optional display name and profile image.
• Account activity: favorites, shopping-cart items, messages, and purchase or download records associated with your account.
• Orders: product, amount, currency, order status, order reference, and the email used for checkout. Waffo Pancake handles payment details on its checkout; SolaKind does not receive or store your full card number or security code.
• Community wishes: the text you submit and related moderation and vote information. A wish is visible to others only after approval. Do not put personal or sensitive information in a wish.
• Feedback: the message you send through the homepage form. It is available to the SolaKind administrator so they can review and respond. The form does not ask for your name or email; if you want a reply, you may include an email address in the message.
• Basic technical information: Cloudflare may process connection, browser, and device information to deliver, secure, and troubleshoot the site. The site also uses a limited, hashed identifier for abuse-prevention rate limits.

3. How We Use Information

We use information to run accounts, display saved items, process and verify orders, provide eligible downloads, moderate approved wishes, review feedback, prevent abuse, secure the site, and meet legal obligations. We do not use account information to build advertising profiles.

4. Public Content And Service Providers

Approved wishes are displayed publicly with their text and vote count. Feedback, account details, and order records are not displayed publicly by SolaKind.

We use service providers to operate the site: Cloudflare for hosting and delivery; Supabase for authentication, database, and private digital-file storage; and Waffo Pancake for checkout and payment processing. These providers process information as needed to deliver their services and may handle it in locations outside your country. They also have their own privacy terms, including Waffo’s Privacy Policy. We may disclose information when required by law or reasonably necessary to protect users, the service, or legal rights.

We do not sell your personal information. This site does not currently use third-party behavioral advertising or analytics services.

5. Storage, Security, And Retention

Account and order data are stored in Supabase. Product files are kept in a private storage bucket; downloads are provided through short-lived signed links after an eligible purchase. We use access controls and other reasonable safeguards, but no online service can guarantee absolute security.

We keep information for as long as reasonably needed to provide the service, maintain account and order records, handle requests, prevent abuse, and meet legal obligations. Retention periods may differ by record type and service provider.

6. Your Choices And Privacy Rights

You can edit some account profile information in your account. Depending on where you live, you may also have rights to request access, correction, deletion, a copy, or restriction of certain personal information, or to object to certain processing. We may need to verify a request before acting and may retain information where the law requires or permits it.

To make a request, email [email protected] and identify the account email involved. We will use that information to locate and respond to your request.

7. Children

SolaKind offers products that may be used by children, but accounts, wishes, feedback, and purchases should be managed by an adult or with a parent or legal guardian’s involvement. We do not knowingly seek personal information directly from children under 13 without required parental involvement. If you believe a child has provided personal information, contact us at [email protected] so we can review and address it.

8. International Use

SolaKind is intended for visitors in different countries. Our providers may process information in countries other than the one where you live. Data-protection rights and safeguards vary by location; we will respect mandatory rights that apply to your information.

9. Updates

We may update this policy when our service or data practices change. We will change the effective date above when we publish a new version. If a change materially affects how information is handled, we will provide notice through the site or another appropriate channel where required.